Refund policy

The customer must request the return of the order via email to info@qachaboutique.com indicating the item(s) the customer wants to return, as well as the order number. Transport costs for returns are always the responsibility of the customer.

RETURN (RIGHT OF RESOLUTION)
1. The User, in the case of being a consumer, may exercise the right of withdrawal without being required any compensation, within a period of 14 (fourteen) days counting from the day on which the consumer acquires physical possession of the good.

2. According to Decree-Law n.º 24/2014, dated February 14, for returns carried out in an online store, the customer has 14 (fourteen) days after receiving the order at the address chosen by the customer to be able to perform the return.

3. To exercise this right, the user must send an email to info@qachaboutique.com. The consumer must return the goods to Qacha Boutique within 14 (fourteen) days, counting from the date of communication of the resolution. The return should be made in proper conditions of use, within the same package, along with the order receipt for the return of the value.

4. The return of the amount is processed within 14 days after receiving the item or in a voucher, which is valid for 90 days.

5. For a successful return, the item must be delivered in its perfect condition (without having been used, washed or odorous), in the same way as it was sold and accompanied by the respective invoice and labels.

6. No returns are made for items that have been altered, washed, used, or otherwise damaged by misuse.

7. In cases of defect or non-compliance of the products ordered, Qacha Boutique is responsible for collecting the item(s) from an address chosen by the user. Please note, collections are only accepted from the original shipping country of the respective order.

8. Please note, these conditions are valid for returns in Portugal. Please contact us at info@qachaboutique.com for information about returns outside Portugal.